Privacy Policy
Introduction
At Drew House, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide when visiting our website, creating an account, making a purchase, or using our services.
By accessing and using our website, you consent to the practices described in this policy.
Information We Collect
When you interact with Drew House, we may collect personal details such as your name, email address, phone number, billing information, shipping address, and payment details. We may also gather technical information, including your IP address, browser type, device specifications, operating system, and website usage data.
To improve website performance and user experience, we may use cookies and similar technologies to remember preferences, analyze visitor behavior, and enhance site functionality.
How We Use Your Information
The information we collect helps us process orders, verify payments, arrange deliveries, provide order updates, handle returns, and respond to customer inquiries. We may also use your information to improve our website, personalize your shopping experience, detect fraudulent activities, and send promotional messages when you have opted in to receive them.
All collected information is used solely for legitimate business purposes and managed responsibly.
Sharing Your Information
Drew House does not sell, rent, or distribute customer information to third parties for marketing purposes. However, certain information may be shared with trusted partners that assist in operating our business, including payment service providers, shipping companies, website hosting services, and customer support platforms.
We may also disclose information when required by law or when necessary to protect our rights, customers, or business operations.
Data Protection
We maintain appropriate security measures to help protect personal information from unauthorized access, misuse, alteration, or disclosure. These safeguards may include secure servers, encrypted payment processing, limited-access systems, and routine security monitoring.
While we strive to maintain a secure online environment, no internet-based service can guarantee complete protection. Customers are encouraged to keep their account credentials secure and confidential.
Your Privacy Rights
You may request access to the personal information we hold about you, ask for corrections, or request data deletion where permitted by applicable laws. You may also opt out of promotional emails at any time by using the unsubscribe option included in our communications or by contacting our support team.
As an international ecommerce business, some data may be processed or transferred across different jurisdictions in accordance with relevant privacy regulations.
Children’s Privacy
Drew House does not knowingly collect personal information from children under the age of 13. Our website and services are intended for individuals who are legally permitted to engage in online shopping and ecommerce activities.
Policy Updates
We reserve the right to revise this Privacy Policy whenever necessary to reflect updates in legal requirements, business practices, or website operations. Any changes will be published on this page, along with the updated effective date where applicable.
Contact Us
If you have questions regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
Customer Service
Monday – Saturday: 10:00 AM – 8:00 PM (GMT)
Sunday: Closed
Address
Siu Office, Unit A1411, 4-6 Greatorex Street, London, United Kingdom, E1 5NF
We are dedicated to maintaining the privacy, security, and trust of every Drew House customer.