At THE HOUSE OF DREW LIMITED, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, make a purchase, contact our team, or use our online services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you browse our website or place an order, we may collect information such as your name, email address, telephone number, billing address, delivery address, and relevant payment details. We may also collect technical information, including your IP address, browser type, device details, operating system, and interactions with our website.

Cookies and similar technologies may be used to remember your preferences, maintain website functionality, understand visitor behaviour, and improve your overall browsing experience.

How We Use Your Information

THE HOUSE OF DREW LIMITED may use the information we collect to manage purchases, process payments, arrange deliveries, send order confirmations and updates, handle returns, and respond to customer enquiries.

We may also use this information to maintain and improve our website, provide a more relevant shopping experience, identify suspicious transactions, protect against fraud, and send marketing messages where you have provided the necessary consent or where otherwise permitted by law.

We aim to collect and use personal information only where it is reasonably necessary for our business operations or where another lawful basis applies.

Sharing Your Information

We do not sell or rent your personal information to third parties. Where necessary, we may share relevant information with service providers that help us operate our business, such as payment processing companies, delivery services, website hosting providers, and customer support platforms.

Information may also be disclosed when required by law, in response to valid legal requests, or when reasonably necessary to protect our business, customers, legal rights, or website security.

Where third parties process personal information on our behalf, we expect them to handle it in accordance with applicable privacy and data protection requirements.

Data Protection and Security

We take reasonable technical and organisational steps to safeguard personal information against unauthorised access, alteration, loss, misuse, or disclosure. Depending on the service involved, these measures may include secure payment processing, access restrictions, protected systems, and routine security checks.

Despite these precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore encourage customers to protect their account credentials and avoid sharing confidential account details with others.

Your Privacy Rights

Depending on your location and the applicable data protection laws, you may have the right to request access to your personal information, correct inaccurate details, request the deletion of certain information, restrict or object to particular processing activities, or obtain a copy of eligible data.

If you receive promotional emails from us, you can opt out by using the unsubscribe link provided in the message or by contacting us directly. You may still receive essential communications relating to purchases, deliveries, or customer service.

If your information is processed or transferred between countries, we will take steps required by applicable law to ensure that the relevant data protection obligations are addressed.

To exercise your rights or ask questions about how your information is handled, please contact us using the details below.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without an appropriate legal basis or required consent, we will take reasonable steps to address the situation.

Where applicable, additional age-related requirements under local laws may also apply.

Changes to This Privacy Policy

THE HOUSE OF DREW LIMITED may revise this Privacy Policy from time to time to reflect changes in our business practices, website services, or legal obligations.

Any revised version will be published on this page. We encourage visitors to review this policy periodically to remain informed about how their information is handled.

Contact Us

If you have questions about this Privacy Policy, wish to make a privacy-related request, or need further information about our data handling practices, you can contact THE HOUSE OF DREW LIMITED using the details below.

Registered Company Name: THE HOUSE OF DREW LIMITED

Registered Office Address:
Siu Office, Unit A1411, 4–6 Greatorex Street, London, United Kingdom, E1 5NF

Email: sales@thedrewhouse.com

Telephone: +44 7882 780479

THE HOUSE OF DREW LIMITED is committed to treating personal information with care and supporting a safe, transparent, and trustworthy online shopping experience.